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Shipping and Returns

Shipping and Returns

SHIPPING

Free Shipping: Shipping is free in Canada for orders over $29.

Flat Rate Shipping: Orders under $29 ship for a flat rate of $4

Shipping Times (within Canada): Most orders ship out next business day. You are looking at only 1-5 business days from the day you order to the day your order reaches your door. Shipping times depend on where you are located in Canada. We want you to love us so FAST shipping is our top priority.

Backorders: From time to time there will be situations where a product is on backorder (we work to limit this as much as possible). In this case we will contact you with two options. 1) We can refund you for the backordered product and ship the remainder of your order or 2) You can replace the backordered product with another product of equal price.

Shipping to the United States: Shipping to the U.S. is free via UPS for orders over $50 and is $12 for orders under $50.

 

RETURNS

There are a few cases where you may need to return a product:

  • It came broken, damaged, or defective: We are so sorry and can either refund or replace the product immediately.

  • Change your mind?: We can only accept returns for unopened and unused items. If you are returning the full order you will need to pay the return shipping as well as the original shipping cost (if you originally received free shipping).

  • Note: We can no longer accept returns on nail polish and nail treatments as well as any beauty products that don't come with a manufacturer seal as we are unable to tell if the product has been opened and/or used.

In either case, please email the details of the situation including your order number to orders@nailpolishcanada.com and we will send you a return-authorization-number. Returns must be requested within 30 days of the date your order is placed.

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